Shipping International (non-US) Orders
VAT, GST, or any other country duties/taxes/fees are not pre-paid for international orders or included in the shipping cost calculated at checkout and may be levied upon delivery. These additional charges for customs clearance must be fulfilled by the recipient. We have no control over these charges, nor can we predict what they may be.
Shipping is calculated at checkout. We offer two worldwide shipping options through the US Post Office, and via DHL or FedEx. When orders are shipped out using USPS, the recipient country’s postal service will be responsible for tracking updates and delivery once the package reaches the destination country. If the recipient country’s postal service does not deliver packages (ex. UAE), the recipient will be responsible for pick-up. We strongly recommend including your phone number and/or a PO Box, if applicable.
Standard international USPS Shipping will typically take about 21 business days to deliver the package but can take up to 30-45 business days or a bit more in some cases. Economy Shipping does not always include real-time, up to date tracking information, depending on the recipient country’s postal service.
Expedited shipping via DHL or FedEx can take anywhere from 6-10 business days for delivery, but can sometimes take up to 14 business days in some cases. Express Shipping includes up to date tracking information. Additional process and handling fees may be levied when using express shipping options (notably, FedEx ground for Canadian shipments).
These timelines for international shipments are estimates and are not guaranteed. If your country charges import fees, it may take longer to receive your package. We strongly recommend international customers to include their phone number at the end of their shipping address.
If your package is undeliverable and returned to us because you’re not there, an incorrect address was provided, refuse to pay import taxes, or moved without notifying us, the shipping cost for your order will not be refunded. The return shipping cost will be deducted from your refund.
Shipping Domestic (US) Orders
We ship within 3 business days of receiving your order. Transit to U.S. addresses *typically* takes 3-5 business days, though we do ask for your patience if it takes longer especially due to the impact of COVID shipping. During COVID, it's not uncommon to see shipping times as long as 7-10 business days. What we're saying is to be patient, and thank you for that in advance! And if you ever have a concern about your shipment, reach out at firstname.lastname@example.org.